Job Summary:
Client Service Analyst is responsible for enhancing the client experience by servicing clients and providing operational support to Financial Advisors and NewEdge Wealth. As a Client Service Analyst, you will interface with clients and prospective clients, anticipate their needs, resolve their problems, and follow through to provide exceptional service. This individual will also perform administrative and operational duties to support daily business practices (e.g., client meetings, onboarding new clients, marketing, etc.) and be the driver of firm initiatives.
Duties/Responsibilities:
Relationship Management
- Educate clients on account services and capabilities (e.g., how to read statements/confirms, how to use Online Services, paperless options, etc.)
- Collect appropriate documentation to set up new accounts and services
- Open new accounts, process wire requests, capital calls and other money movement
- Leverage various communication channels to keep in touch with clients
- Process account service requests and ensure appropriate documentation
Wealth Strategy
- Gather financial profile data to support wealth strategy discussions
- Use eMoney and other software to produce solution options
Investment Solutions
- Assist the advisor in creating recommended portfolios for clients and prospects, which will include investment research and reporting
- Input orders within appropriate system and complete associated paperwork, if registered
- As a registered representative, discern appropriate trade activity to compliment the portfolio strategy, and to raise funds for cashiering activities
- Review daily branch reports and alerts and process accordingly
- Assist in the preparation of marketing and review reports
Practice Management
- Maintain contact management systems with up-to-date key client information
- Manage the team calendar with respect to client meetings, prospecting activities and investment manager updates
- Understand risk awareness and regulatory knowledge
Talent Management
- Proactively develop self to continuously improve knowledge, skills and credentials
- Communicate development needs
- Assist with on-boarding new members to the firm
Skills & Qualifications:
- 1-5 years of client service experience in wealth management or a related field
- Series 7 and 66 licensed preferred or willingness to acquire a license while on the job
- College degree preferred
- Excellent skills in Microsoft Office Suite
- Excellent written and verbal communication skills
- Highly organized with great attention to detail
- Excellent interpersonal skills, including being polished, courteous, professional, and patient
- Ability to work in a fast-paced environment
- Possesses exceptional multi-tasking skills and strong time-management
- Experience working at an independent registered investment advisor (RIA) preferred
